Frequently Asked Questions

Everything you need to know about shopping with Tillie Cole Store

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your exchange or refund process.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Tillie Cole Store is committed to ethical fashion. We work closely with manufacturers who prioritize organic cotton, recycled polyester, and fair labor practices to ensure high-quality, conscious products.

Can I track my shipment?

Yes. Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.